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Privacy Policy
At EcoNClean, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data.
Last Updated: February 2026
Information We Collect
We may collect personal information when you use our services, including:
- Contact details: Name, email address, phone number, and delivery address
- Order details: Service selections, preferences, and order history
- Payment information: Processed securely through our payment providers (we do not store full card details)
- Technical data: IP address, browser type, device information, and website usage through cookies and analytics
How We Use Your Information
We use your personal data to:
Provide Services
Process and fulfill your laundry orders, manage collections and deliveries
Communicate
Send order confirmations, updates, and respond to your inquiries
Improve Services
Analyze usage patterns to enhance our website and service quality
Legal Compliance
Meet regulatory requirements and protect our business interests
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes secure servers, encryption, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Request correction of inaccurate information
Right to Erasure
Request deletion of your personal data
Right to Object
Object to processing of your data
Right to Portability
Receive your data in a portable format
Withdraw Consent
Withdraw consent at any time
Cookies & Analytics
We use cookies and similar technologies to improve your browsing experience and analyze website traffic. This includes:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors use our site (Google Analytics, Matomo)
- Marketing cookies: Used to deliver relevant advertising (Google Ads)
You can control cookie preferences through your browser settings or our cookie consent tool.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: